Inclusive services, designed to purpose.

No two people are alike; neither are any two companies. So, why would we provide the same solution? Blueberg employs the latest research, tools, and techniques to renovate your company’s culture. Our signature Blueberg Matrix & Assessment gives you an overview of the key points affecting your culture across over 10 different dimensions. With insight, we work with you to build a strategy to access the full breadth of your talent profile. Read further for more info on our services and examples of our work ->  

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Diagnostics

Evidence-based diagnostic tools developed  to understand your organisations profile and culture. 

Training and Development

Training courses and development programmes specifically designed in relation to company diagnostics.

Executive Coaching & Development

Custom-made consultancy solutions for your organisation. Aligning good intentions with measurable impact. 

How We've Helped

Translating Employee Happiness into Business Success.

THE PROBLEM

Engaged and happy employees translate to improved customer experience, which in turn drives success for the whole business. When an international education company determined it was time to expand its regional footprint, it became clear that a more robust employee onboarding experience would be critical to their success. Our team was employed to develop a comprehensive onboarding strategy for new employees to target key pain points and reduce employee attrition.

INSIGHTS/ SERVICES

  • EMPLOYEE RESEARCH
  • SURVEY DESIGN
  • EXPERIENCE INSIGHTS
  • CITY GUIDES
  • EX STRATEGY + ROADMAP

OUR APPROACH

We surveyed, analyzed, and evaluated a variety of quantitative and qualitative data and developed a series of key insights. We identified several key touchpoints during which were seen to influence employees positive or negative experiences in their first six months. Our consultants then provided a complete employee onboarding experience package, journey map, and strategy for leveraging these tools to create ongoing morale and experience  frameworks.

VALUE DELIVERED

Blueberg’s consultants delivered a complete onboarding strategy overhaul, which expanded into a national strategy for our client. In addition to the client’s original aim of improved employee retention, we value above and beyond the original scope of work within a very short timeline. This included the future value of the employee survey that was built as a foundational tool for the client to use to continue gathering and benchmarking employee data, recommendations for aligning accountabilities for ongoing management of insights, and a roadmap for how to take the persona work to the next level to close feedback loops and make improvements to the experience.

 

Activating Healthcare through improved DEIB.

THE PROBLEM

Clinical data shows that patients 65 years and older admitted to hospitals stay for 7 days or longer and also are more likely to have several comorbidities. This can be greatly reduced in order to enhance both patient and staff. experience  

We were able to encounter a series of process failures and healthcare service deficiencies that contributed to discontinuity of care, breakdowns in communication between staff and clients, re-hospitalisation (leading to an increase in staffing and costs) and poor health outcomes. 

INSIGHTS/ SERVICES

  • EMPLOYEE/ CLIENT RESEARCH
  • COMMUNICATION PLANS
  • PATIENT-CENTRIC CARE MODELS
  • DEIB STRATEGY
  • COLLABORATIVE HANDOVER SOPs

OUR APPROACH

This project utilised the journey of 65 year old ‘Bob’ in a tertiary hospital for understanding how health professionals communicate with each other and patients. The examination of Bob’s journey identified a number of critical areas essential to improving patient care: 

  • The impact of communication in the workplace

Patient health outcomes can be improved through effective communication between patients and their healthcare providers. Patients need to feel they are active participants in their care.  Agreement regarding the planned course of care between the patient and the health professional has been proven to indicate a more successful outcome.

  • Patient centric care – sense of belonging and inclusion leading to better health and financial outcomes

Patient-centred care is healthcare that is respectful of, and responsive to, the preferences, needs and values of patients and consumers. T8. access to care (ACSQHC, 2011, p1)

  • Participation of patients in clinical handover

Healthcare today has become increasingly complex and patient care frequently involves multiple health professionals working together to provide appropriate care, leading to a dramatic increase in the number of clinical handovers of patients, patient information, and patient care plans.

These transfer processes of patients and patient information has been shown to lead to an element of separation and miscommunication leading to: patient misidentification, unnecessary repetition of tests or treatments, delays in diagnosis and discharge, medication errors –  all leading to added strain on the system.

VALUE DELIVERED

Patient-centred care can improve patient experiences and outcomes, and creates public value for healthcare services. When health professionals, managers, patients, families and carers work in partnership, the quality and safety of health care rises, costs decrease, provider satisfaction increases and patient care experience improves. Patient-centred care can also positively affect business metrics such as finances, quality, safety, satisfaction and market share.

Patients have a unique perspective on the health care they receive, can identify adverse events and incidents that occur during their hospital care, and can provide information and insights that health professionals might not have noted. This project highlighted the importance of involving the main stakeholder and asking what their needs and wants are – highlighting the importance of inclusion, that no matter how advanced or professional our systems are, we need to incorporate human needs and connections in our systems.